MGT302 - Org. Behavior and Teamwork CA - Essay ExampleUnfortunately, it takes a certain mix of educated thought processes and considerations to be able to make the best decision that would apply to a given situation.The article entitled, “Herb’s Concoction (and Martha’s Dilemma): The Case of the Deadly Fertilizer,†Customer Affairs Department personnel Martha Wang needs to decide on how to handle information from a customer complaint claiming that the best-selling product of their company, Herb’s Garden, allegedly caused the death of the customer’s animal. Thus, Martha needs to make what is called a non-programmed decision. Non-programmed decisions are so unique and important that they require conscious thinking, information gathering, and careful consideration of alternatives. This is in contrast with programmed decisions which occur frequently enough that one already develops an automated response to them.. Martha faces quite a dilemma in this case. First, she herself has had a previous experience that is similar to the issue being raised by the customer.
